If you thrive on organization, problem-solving, and keeping things running smoothly, this role is for you!

Reporting directly to the General Manager, the Patrol & Enforcement Manager is the driving force behind the day-to-day success of our parking operations.

From ensuring patrol schedules are efficient to keeping our sites professional and compliant, you’ll play a key role in delivering on our promises to clients and customers.

Job Description

Reporting directly to the General Manager, this individual is responsible for ensuring our parking locations maintain a robust patrol and enforcement schedule alongside a professional image and are fully operational and fulfilling all contractual obligations.

Responsibilities

• Coordinate and manage employee scheduling to ensure optimal coverage
• Plan and optimize patrol routes for efficiency and effectiveness
• Handle and resolve customer complaints in a timely, professional manner
• Oversee and liaise with collections agencies when required
• Prepare and maintain accurate reports and documentation
• Supervise patrol and enforcement activities to ensure compliance with company standards
• Manage fleet operations, including vehicle tracking and maintenance coordination
• Administer and monitor work order systems
• Provide leadership, guidance, and support to team members

What we are looking for

• Post-secondary education or equivalent professional experience
• Strong communication and interpersonal skills
• Close attention to detail and accuracy
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent time management and organizational skills
• Ability to work independently and collaboratively in a team environment
• Must be able to pass a criminal background check
• Valid provincial driver’s license with a clean driving abstract

Assets

• Demonstrated leadership experience and team management skills
• Experience with scheduling, dispatch, or operations systems
• Strong customer service orientation and problem-solving abilities
• Results-driven mindset with a focus on accuracy and performance targets
• Enthusiasm for continuous learning, coaching, and professional development
• Flexible availability (including evenings and weekends, if required)

Indigo Park Canada is the leading provider of parking, transportation, logistics, and consulting services, with over 1,000 locations across Canada. Our Company’s activities cover the entire mobility and parking value chain: on-street parking facilities and related services; a comprehensive digital offering; parking enforcement and management of public spaces; soft mobility and last-mile logistics, optimizing the use of available space to serve the city and its citizens.

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment in employment or in the context of discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request regarding the materials or processes.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. #IPC2